HOW TO PLACE ORDER

Our website has been designed with the best user experience in mind, hence shopping at zivadirect.com is usually a seamless and exciting experience.

Steps to shopping at zivadirect.com website.

1. Log on to the www.zivadirect.com website.
2. On the upper-left corner of your screen, click Menu – Account – Create Account (this step is optional but advisable).
3. On the Homepage, enter the first 3-4 characters of the name of the product you want to order. Our internal search mechanism automatically runs and throws out products closely matching those characters. If you cannot find the product in the short result, you can go ahead to click on the “Search” button for a more thorough search.
4. In the alternative, on the Zivadirect.com homepage, click on “ALL CATEGORIES”, navigate to the category/department or subcategory where the product you want ought to be.
5. Add product to cart and continue shopping for other products you want by repeating steps 3 and/or 4 and 5.
6. Once you have all the products you want in your shopping cart, click on the shopping basket, and navigate to ” CHECKOUT” at the bottom.
7. On the next page, supply all the in the appropriate boxes. The fields marked with red asterisks are compulsory.
8. Select your preferred shipping method and payment method.
9. If you have a discount code, you can enter it in the section directly beneath Payment Method.
10. You are also at liberty to use the Bank payment checkout option and then pay into our authorized corporate bank account. Payments made into any bank account other than our official bank account will not be honored.
11. If you choose to pay online with your card, you will be redirected to our payment partner’s secure payment page. Fill all required boxes and proceed.
12. Once you successful checkout, you will receive a mail from us and from our payment processors; Paystack (If you paid online) and perhaps, from your bank.
13. Our sales team will call and/text you to confirm your order and check if you have any custom instructions for your order.
14. Our delivery personnel deliver your order in record time and you pay what is left of your bill (if you opted for pay on delivery).
15. You can also pay into our bank account through any channel that suits you best, subject to confirmation of receipt of your payment by us.

We do our best to ensure that our customers have an array of channels through which they can place an order with us. Now, customers will not have a problem placing an order when they are out of data, poor signal, or any other reasons.

• Click here to chat with our sales team on Whatsapp. One of the advantages of shopping with us is that we do our best to give you a feel of the products you have ordered even before we deliver them. You can request for real time videos or product pictures of your order and we do our best to supply them whenever possible. We put ourselves in your shoes whenever you place an order. If it is not good enough for us, we cannot supply it to you. You can always trust our specially trained team of dedicated shoppers to deliver only the best quality groceries to you. 
• You can chat our agents on Facebook messenger from our Facebook page.
• You can call us on the phone and orally give us instructions about your preferences or place an order. You can as well make a list of items you want and send to us by text or call at 08032953862.
• You can make your shopping list and send to us through mail at sales@zivadirect.com

• Ensure that you supply your name, address, and phone number whenever you place an order through any of these medium.
• You are required to make payment into our authorized bank account if you opt for any of the order medium above. (Same rules apply as to payments/ Pay-On-Delivery).
• All orders placed through any of the channels are governed by the Terms and conditions on our website. Orders shall be treated as if same was placed on the website.
• Failure to abide by any of these terms/instructions may lead to cancellation of orders.

If you need clarification on any of our policies, please forward your questions/complaints to sales@zivadirect.com 

We look forward to serving you the best way we can. We are always open to suggestions from you, our esteemed customers. 

10.1 Any Customer complaints should be addressed to the Zivadirect.com Customer Care Line 08032953862 or any other customer care line stated on the website. An email should be sent to sales@zivadirect.com.com