How Ziva Direct handles customer information

Information we receive

When you browse, contact us or place an order, the website may receive contact details, billing and delivery information, order contents, payment status, device and browser information, cookie preferences and campaign-attribution details such as UTM parameters. Payment-card details are normally processed by the selected payment provider and should not be stored directly by Ziva Direct.

Why information is used

Information may be used to process and deliver orders, provide customer support, prevent fraud, maintain the website, comply with legal obligations, improve services and understand marketing performance.

Service providers

Relevant information may be shared with payment providers, couriers, hosting, email, analytics, advertising, security and professional service providers only as needed for the relevant service and subject to appropriate controls.

Your choices

You may use the cookie controls provided on the website and contact Customer Care to ask about access, correction or other applicable data rights. Some information must be retained where required for order records, fraud prevention, legal or accounting obligations.

Policy review

This deployment copy is a practical starting point and must be reviewed against the actual tools, providers, retention periods and legal obligations used by Ziva Direct before publication.